1 - Do Nothing, Wait
2 - Manage your emotions
3 - Meditate
4 - Prepare Concessions
5 - We are one
6 - Time Out to Calm down
7 - Note accusations without reacting
8 - Practice Non-Attachment
9 - Solutions and Problems Change
10 - Others suffer too
11 - Speak to their motivations
12 - Be polite
13 - Stop seeing things as black or white
14 - Address their needs not yours
15 - Be Inclusive
16 - Stop, wait, shut-up, and listen
17 - Ask them what you don't know
18 - Don't assume, ask questions
19 - Help others with their emotions
20 - Apologise
21 - Be Patient
22 - Show love to others
23 - Show Compassion
24 - Smile at Your Anger
25 - Define problem together
26 - Propose possible solutions
27 - Reward politeness
28 - Be diplomatic
29 - Share your thinking
30 - Share why you think as you do
31 - Encourage them to talk
32 - Don't react, explain you are listening
33 - Validate their feelings
34 - Brainstorm solutions
35 - Forgive (but don't forget)
36 - Include all stakeholders in dialogue
37 - Ask about their thoughts AND feelings
38 - Speak informally
39 - Clarify accusations
40 - Hire a mediator
1 - Talk about them
2 - Ask Questions
3 - Focus on the common ground
4 - Offer multiple solutions
5 - Speak their dialect
6 - Explore their emotions
